Fountain Pens

Most fountain pens like the PILOT Falcon, Justus 95, CUSTOM and CUSTOM Heritage range have threaded (twist) caps. When using a fountain pen for the first time, it is best practice to try unscrewing the cap first to prevent unnecessary damage.

If you prefer a fountain pen with a friction-fit cap, that opens and closes with a satisfying 'snap!', we recommend the PILOT Kakuno, MR Range, Explorer, Cavalier and E95s.

When storing your fountain pen, ensure it is always capped or retracted to avoid drying out.

We recommend storing it horizontally or with the fountain pen nib up if it is inked.

Piston fillers like the CUSTOM 823 have a blind cap at the end of the barrel which should be screwed down to close off ink flow, making it a superb pen to travel with.

One of the pleasures of fountain pens is that they require very little pressure to write as ink flows smoothly through the nib. Be more gentle than you would with a ballpoint or rollerball. Pushing too hard will damage the nib.

PILOT Signature Cartridge (IC-50) & Rotary Ink Converter (CON-40) Only:
Desk Fountain Pen, MR Range, Prera, Cavalier, E95s, Capless

PILOT Signature Cartridge (IC-50), Rotary Ink Converter (CON-40) & Push Button Ink Converter (CON-70):
Kakuno, Explorer, Falcon, Justus 95, CUSTOM 74, CUSTOM 742, CUSTOM 743, CUSTOM 845, CUSTOM Heritage 912, CUSTOM Heritage SE, CUSTOM Urushi, Namiki

The CUSTOM Heritage 92 is one of our most popular fountain pens as it features a smooth PILOT 14k Rhodium-plated Gold Nib, transparent barrel and a large ink capacity, due to its piston filling mechanism.

The CUSTOM 823 is one of our most popular fountain pens as it features a smooth PILOT 14k Gold Nib and a large ink capacity, due to its vacuum filling mechanism.

Skipping occurs when the ink flow of a fountain pen is erratic, causing gaps and inconsistencies in the writing.
While highly unusual, your PILOT fountain pen might be skipping for a few reasons: an incorrect Cartridge/Converter installation or your fountain pen needs a clean due to manufacturing residue, a clogged feed or dried ink impeding ink flow. Please refer to our quick Troubleshooting Guide with some simple yet effective solutions to ensure you continue enjoying your cherished PILOT.

We recommend contacting us with a brief summary of the issue you are experiencing, your contact details (name, address, phone and email address) and a copy of your purchase invoice.

From there, our service team will be happy to guide you through the process, in which your fountain pen will be sent to our Head Office in Japan to be assessed (min. 4 - 6 weeks).